Site Policies

1. Publishing Principles

At Sucré, our mission is to delight our clients with exquisite bakery products and enrich their knowledge through educational content. We focus on two main areas:

  • Product Showcase: We present our range of handcrafted bakery items, highlighting the artistry, quality ingredients, and dedication that go into each creation.
  • Educational Content: We provide informative materials aimed at enhancing the understanding of baking techniques, cake design, and confectionery arts for our current and future clients.

Our content is tailored for individuals who appreciate fine bakery products and are interested in learning more about the world of baking and confectionery. We strive to inspire, educate, and engage our audience through high-quality, visually appealing, and informative content.

2. Ownership and Funding Information

Sucré is a self-funded, privately owned bakery based in Toronto, Ontario, Canada. We do not receive any external funding or grants. Our operations are sustained through the sale of our products and services, allowing us to maintain independence and focus on delivering exceptional quality to our clients.

3. Actionable Feedback Policy

At Sucré, we value our clients’ feedback as it helps us continually improve our products and services. We are committed to reviewing and responding to feedback in a fair and transparent manner.

Feedback Channels: Clients can submit their feedback via email at [email protected]. We encourage you to share your experiences, suggestions, and concerns.

Review Process: All feedback is reviewed by our team during internal meetings where we assess our policies, procedures, and client interactions. We analyze the feedback to identify areas where we can enhance our people, processes, technology, or metrics.

Response and Implementation: While we appreciate all feedback, please note that accepting feedback does not change our refund policies. We strive to address concerns promptly and implement changes where feasible to improve our overall client experience.

4. Corrections Policy

Sucré is committed to maintaining accuracy and transparency in all our published materials and communications.

Prompt Corrections: If we identify an error in our materials or posts, we strive to correct it as soon as possible by making direct edits to the relevant pages.

Communication of Corrections: We typically do not issue public announcements or maintain changelogs unless the correction is of a serious nature or affects multiple clients or future orders. In such cases, we will communicate the corrections either directly to affected clients or update the changelog on the relevant page if necessary.

Client Notifications: If an error directly impacts a client, we will reach out personally to inform them of the issue and the steps we are taking to rectify it.

5. Ethics Policy

At Sucré, we uphold the highest standards of professional conduct and integrity in all aspects of our operations.

Staff Conduct and Professionalism: Our team is expected to conduct themselves with professionalism, courtesy, and respect at all times. We prioritize excellent customer service and strive to create a welcoming and positive environment for our clients.

Confidentiality: We take client confidentiality seriously. As outlined in our Privacy Policy, we are committed to protecting the personal information of our clients and using it only for the purposes outlined in our policies. The importance of confidentiality is integral to maintaining trust and ensuring that all client interactions are handled with discretion and care.

Product Quality and Integrity: We maintain strict testing measures to ensure the quality and integrity of our products. All output is created, managed, and checked by the owners of the bakery to guarantee the highest standards.

Transparent Pricing: We believe in transparent pricing that is easy to understand, allowing everyone to enjoy an accessible cake and an excellent experience. Our pricing reflects the quality of ingredients and craftsmanship that goes into each product.

Fair Treatment and Consultation: We are dedicated to fair treatment of all clients during the consultation stage. To ensure we provide focused and efficient service, we have a limit on the amount of time we can perform free consultations and quotes on custom items.

6. Diversity Policy

Sucré is committed to promoting diversity, inclusivity, and representation in all our editorial content and operations.

Inclusive Content: We strive to ensure that our educational materials and product showcases reflect the diverse backgrounds and interests of our audience. We include a variety of topics, styles, and cultural influences in our content to appeal to a broad spectrum of clients.

Representation: Our imagery and content aim to represent the diversity of our community. We are mindful of featuring different perspectives, traditions, and celebrations in our materials.

Diverse Voices: We encourage the inclusion of diverse voices and perspectives in our educational content. This includes highlighting different baking techniques, recipes, and stories from various cultures and backgrounds.

7. Diversity Staffing Report

At Sucré, we recognize the value of diversity and are committed to fostering an inclusive workplace.

Equal Opportunity Employment: We are committed to hiring practices that promote diversity and inclusion. We provide equal employment opportunities to all individuals regardless of gender, race, ethnicity, religion, sexual orientation, age, or disability.

Ownership Diversity: Our ownership is equally split between male and female partners, reflecting our commitment to gender diversity in leadership roles.

Cultural Diversity: Our team represents South Asian and Asian backgrounds, both Canadian-born, contributing to a rich blend of cultural perspectives within our organization.

Support for Underrepresented Groups: We are dedicated to supporting underrepresented groups through our hiring practices and workplace policies. We strive to create an environment where all employees feel valued, respected, and empowered to contribute their unique talents.

Inclusive Policies: Our policies are designed to promote inclusivity, including flexible scheduling, cultural sensitivity training, and open communication channels for feedback and concerns.

8. Contact Information

If you have any questions or require further information about our policies, please contact us at:

We are committed to upholding these policies and continuously improving to better serve our clients and community.