Privacy Policy

At Sucré, we prioritize the accuracy, confidentiality, and security of your personally identifiable information (“Personal Information”). Our privacy practices are guided by the Canadian Standards Association’s Model Code for the Protection of Personal Information and the Personal Information Protection and Electronic Documents Act (PIPEDA), reflecting our commitment to protect your privacy.

1. Introduction

We hold ourselves accountable for protecting the Personal Information in our custody. An officer(s) has been appointed to ensure our organization’s compliance with these privacy standards.

2. Identifying Purposes

Sucré collects personal information primarily to fulfill your orders, process payments, and provide you with exceptional service. We may also use this information to recommend additional products or services we believe will interest you. The specific purposes for collecting personal information are identified at or before the time of collection. In some situations, the purpose of information collection is clear, and your consent can be implied through your actions, such as providing your payment details during the ordering process.

3. Consent

Your informed consent is required for the collection, use, or disclosure of your Personal Information, except in circumstances where legal exceptions apply. You have the right to choose whether or not to provide us with your Personal Information. However, your decision not to provide certain information may impact our ability to deliver the services or products you request. We will not condition the provision of a product or service on your consent to the collection, use, or disclosure of your Personal Information beyond what is necessary to provide the service.

4. Limiting Collection

The collection of Personal Information will be confined to what is necessary for the purposes we have disclosed. We may collect information directly from you in various ways, including in-person interactions, telephone conversations, and digital communications via email or our website.

5. Limiting Use, Disclosure, and Retention

Personal Information is used or disclosed solely for the reasons it was collected, unless you consent otherwise or it is required by law. We retain Personal Information only for the duration necessary to serve its collection purpose or as legally required. For instance, we share Personal Information with third-party services for email newsletter distribution, only with your consent.

6. Accuracy

We strive to keep your Personal Information as accurate, complete, and up-to-date as necessary, facilitating its intended use.

7. Safeguarding Customer Information

Sucré employs appropriate security measures relative to the sensitivity of your Personal Information, protecting it against loss, theft, unauthorized access, disclosure, or misuse.

8. Openness

Sucré is transparent about its privacy practices. Detailed information about our policies and practices relating to the management of Personal Information is readily available to all clients.

9. Customer Access

You are entitled to access your Personal Information in our possession, subject to certain exceptions dictated by law. You can request access to your information, verify its accuracy, and have it amended as necessary.

10. Handling Customer Complaints and Suggestions

Any concerns or inquiries regarding our privacy policy or practices can be addressed to our privacy officer at [email protected].

Additional Information:

  • Cookies: Our website uses cookies to enhance functionality and user experience. You can adjust your browser settings to manage cookies according to your preference.
  • Other Websites: Our website may include links to third-party sites. Once you leave our site, our privacy policy no longer applies, and we encourage you to review the privacy policies of any third-party sites you visit.

Sucré is dedicated to ensuring the privacy and security of our clients’ personal information through rigorous adherence to high standards of data protection and privacy.

11. Google User Data

Sucré respects and prioritizes the privacy and security of all user data, including data obtained from users through Google services. In alignment with our commitment to safeguard your privacy, we have updated our Privacy Policy to include specific considerations for Google user data.

Accessing and Using Google User Data

Sucré may access your Google user data only after obtaining explicit consent from you for specific purposes, such as enhancing your experience with our services or fulfilling your requests more effectively. The types of Google user data we access include, but are not limited to, Google account information necessary for login authentication and email address retrieval for account creation or communication purposes.

The collection and use of Google user data are limited to the following objectives:

  • To improve service delivery and customization based on user preferences.
  • To facilitate order processing, payment transactions, and customer service interactions.
  • To provide personalized product recommendations and service updates.

Storing Google User Data

All Google user data collected is securely stored and protected against unauthorized access, use, or disclosure. We employ industry-standard security measures to ensure the confidentiality and integrity of your data. The storage duration of Google user data is strictly limited to the period necessary for fulfilling the purposes for which it was collected, or as required by law.

Sharing Google User Data

Sucré does not share Google user data with any third parties, except as necessary to provide the services requested by the user or as required by law. Any third-party service providers engaged by Sucré are bound by strict confidentiality agreements and are obligated to adhere to our privacy standards and to use the information only for the designated services.

Amendments to Privacy Practices

We commit to using Google user data exclusively in the ways described in this privacy policy. Should there be any changes to our policy regarding the access, use, storage, or sharing of Google user data, we will update our privacy policy accordingly and provide clear notification to all users affected by the changes.

We encourage you to review our privacy policy periodically to stay informed about how we are protecting your information. For any questions or concerns regarding our privacy practices or the handling of your Google user data, please contact our privacy officer at [email protected].