Frequently Asked Questions
General Questions
What makes Sucré cakes unique?
At Sucré, each cake is a work of art crafted with passion, precision, and the highest quality ingredients. From Italian Meringue Buttercream to couverture Belgian chocolate, we bring exceptional taste and luxury to every cake. Our Signature and Designer Cakes are perfect for any occasion, blending timeless flavors with modern elegance.
How do I place an order?
To start your Sucré experience, please fill out our Cake Quote Form. Once submitted, our team will reach out to confirm details, discuss design options, and finalize your order.
Custom Cake Orders
Can I customize a cake design?
Absolutely! Our Designer Cakes can be tailored to match your vision, event theme, or inspiration. Whether it’s a luxurious wedding cake or a birthday celebration, our team will work closely with you to create a custom masterpiece.
What is the pricing for custom cakes?
Our base cake pricing starts at $57.43 for a 4″ cake (2 layers) and varies by size, layers, and design complexity. Additional custom design elements are priced separately. Refer to our Cake Guide for more detailed pricing or contact us for a custom quote.
Do custom design elements impact the price of my cake?
Yes, additional design elements, such as handmade sugar flowers, custom toppers, or specialty fondant work, are priced separately. For an estimate, please refer to our Cake Guide or request a personalized quote.
Can I provide my own design or inspiration photo for my cake?
Yes! We love bringing your vision to life. Share your inspiration, and our team will work to customize the design while incorporating our unique Sucré style.
Serving Sizes and Care
How do I choose the right cake size?
Our cakes range in size to serve anywhere from 2-124 guests. Our Cake Guide offers detailed information on serving sizes to help you choose the perfect cake for your event. We also offer multi-tier options for larger gatherings.
What are the best ways to store and serve my cake?
We recommend storing cakes in a cool, dry place. Italian Meringue Buttercream cakes should be taken out of the fridge 1.5-2 hours before serving to reach the ideal texture. For Chantilly Cream cakes, remove 30 minutes before serving. Visit our Cake Guide for more tips.
Wedding Cakes
Do you offer wedding cake consultations?
Yes, we offer private consultations to design your dream wedding cake. While our atelier is closed to the public, we can arrange to meet at a convenient location to discuss your cake vision. Contact us to book a personalized consultation.
When should I book my wedding cake?
We recommend booking your wedding cake at least 3-6 months in advance, especially during peak wedding season. This ensures we have enough time to perfect every detail of your design.
Delivery, Pickup, and Policies
Do you offer delivery services?
Yes, we offer delivery with a four-hour window or a one-hour priority delivery option for an additional fee. Our team will confirm the delivery window and provide updates on arrival. For complete details, please review our Terms & Conditions.
Can I pick up my cake?
Yes, pickups are available at our designated location. Please park near 67 Lombard Street and call upon arrival. We’ll bring your order directly to your vehicle for a seamless experience. Please do not ring or knock, as this is a shared space with our neighbors.
What happens if I need to change my order after booking?
Order changes are generally accepted up to 14 days before your event. However, changes involving specialty ingredients or design alterations may require additional time. Please contact us as soon as possible to discuss your needs. For full details, see our Cake Contract.
What is your cancellation policy?
Cancellations or changes are accepted up to 14 days before your event. For full details, please refer to our Cake Contract.
Additional Information
What payment methods do you accept?
We accept all major credit cards, e-transfers, and payments through our website. Full payment is required to secure your booking, as detailed in our Cake Contract.
Is my personal information secure?
Your privacy is important to us. We adhere to strict data protection guidelines as outlined in our Privacy Policy.
Do you cater to dietary restrictions?
Yes, we offer limited gluten-free and vegan options for select cake flavors. Please inform us of any dietary requirements during your initial consultation so we can discuss available options.